In this year’s Harris Poll study, more than 77,000 Americans were polled in an extensive survey to determine the highest-rated brands in the United States.

The award, handed out annually by Celent, aims to honor the best use of technology in different areas critical to success in banking.

Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.

The transfers occur instantaneously and come at no cost, with the sender only needing the recipient's email address or phone number.