Itel received its first-ever placement in the report as an "Aspirant" next to 36 other competitors, including long-standing global players.
Business Process Outsourcing, Customer Contact & Shared Services in Latin America & The Caribbean
...So our goal is to have an additional…at least two more locations in other nearshore geographies and we are continuing to evaluate other nearshore locations.
What would you do with a new language?” It's a huge key to that next step in your life, whatever that step might be.
The cable will connect French Guiana, Suriname, Guyana and Trinidad & Tobago, with the capability to connect offshore oil and gas rigs in the area.
The event will be held jointly with SolarTec Americas, the expo for the integration of solar energy systems and TecnoEdificios, the expo for the Facility Management industry.
Even during the pandemic, Itel expanded through new locations, launching its Work from Home operations in Canada and continuing to grow in the Caribbean.
ibex is expected to hire more than 400 people in the next month to open and operate the new Honduras delivery center, with plans to grow the facility and its employee base to over 2,000 employees in the next two years.
The resource guide profiles critical information for the 17 activities, including implementation timelines, costs and financing, export opportunities for U.S. firms, and contact information for the project sponsors.
Teleperformance Applauded by Frost & Sullivan for its Strong Growth, Vison and Operational Practices in the Latin American Nearshore Customer Experience Outsourcing Market
With 700+ employees throughout Colombia, Costa Rica, and the United States, Gorilla Logic says it will partner with the team at Modernist Studio to offer a more holistic experience to their clients.
New Book From The Editors Of Finance Americas – Doing Business In The Bahamas: The Bahamas as a Nearshore Business, Operations & Investment Destination
The Bahamas deserves close consideration for specialty & high value BPO and nearshore service delivery site selection, as well as consideration by remote worker professionals, digital nomads, and lifestyle entrepreneurs. This new book provides valuable information.
With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.
itel is acquiring Emerge BPO, marking the 2nd acquisition in the last 5-years for the Caribbean customer experience delivery partner. Through the acquisition, itel will gain new operations in Guyana, Honduras and a work-at-home network in the US
The global scope of digital transformation is influencing and shaping the pathways for technological innovation in the Caribbean,” said José Otero
Both Sykes and Sitel have a strong presence in Latin America & The Caribbean. The merger will make the combined company an even more dominant player around the world, with the technology to compete with the largest global CX BPOs.
itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.
Avasant and Unisys are pleased to invite you to the LATAM Digital Forum, "Transforming Your Enterprise for the Future of Work." This session will be taking place on Wednesday, June 16th at 8:00 AM PDT | 10:00 AM CDT.
The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.
Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award for leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences.
PriceSmart, Inc. (NASDAQ: PSMT) announced that for the month ...
CX Outsourcer IBEX Limited today announced the pricing of its initial public offering of 4,761,905 common shares at a price of $19.00 per share.
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
itelBPO Expands Into Canada With New Francophone Telework Capabilities
Alorica has reconfirmed that there will be payment of full salaries for all team members who have tested positive for COVID-19 for the duration of their sick leave.
It is with great concern and sadness that the management of Alorica acknowledges that members of our Alorica team at our Portmore, St. Catherine facility have tested positive for the SARS-CoV-2 (COVID-19) Virus.
Jamaica now has 125 cases of Coronavirus COVID-19 infections, up from 73 cases just 48 hours ago. There are now 52 cases that the health ministry attributes to an Alorica contact center in the Kingston suburb of Portmore.
31 of 32 New Coronavirus Cases In Jamaica Linked To Alorica Call Center, Government Announces Criminal Investigation
Jamaica's Prime Minister Andrew Holness has asked police & health officials to investigate circumstances regarding the Coronavirus outbreak at Alorica, and to bring any appropriate charges.
PriceSmart Sees Sales Surge Almost 20% In March, Postpones New Jamaica, Colombia, Costa Rica Stores, To Launch Online Shopping & Delivery Option
International warehouse club operator PriceSmart announced that for the month of March 2020 net merchandise sales increased 17.1% to $306.1 million USD in the midst of the Coronavirus COVID-19 Pandemic.
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.
Ibex Digital, a unit of Ibex Global held an event to reward two top performing employees with a car giveaway drawing called “This is How We Roll” last Wednesday, with winners selected randomly from over 850 tickets. The two winners of the cars are Ibex agent Mounirah Alexander and team manager Karissa Chambers-Barker.
Unisys Corporation (NYSE: UIS) has announced a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.
Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
Tata Consultancy Services (BSE: 532540, NYSE: TCS) has been ...
IAOP Announces 2020 Leadership Hall of Fame Inductees Peter Bendor-Samuel & Suzanne Leopoldi-Nichols
IAOP, the International Association of Outsourcing Professionals last week announced Peter Bendor-Samuel, Founder and CEO, Everest Group, and Suzanne Leopoldi-Nichols, President, Global Business Services, UPS, will be inducted into its Leadership Hall of Fame.
Switzerland based LafargeHolcim Selects Colombia for 1000 seat shared services expansion
US wholesale food giant Sysco (NYSE:SYY) has entered a deal with Cognizant (NASDAQ: CTSH) to outsource all US customer service operations.
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
Jamaican contact center outsourcing company itelBPO announced yesterday that ...
Genpact (NYSE:G), a global business process outsourcing firm today announced ...
Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: ...
More and more companies are continuing to embrace the ...
Finance TnT’s Loren Moss attended the 2017 Outsource to ...
NICE was recognized with a silver award for its leading "Contact Center Solution" and a bronze honor in the "Business Intelligence Solution" category.
State of Outsourcing Report Reveals that Lines Are Blurring Between Front- and Back-Office Operations
“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.
"This collaboration embodies Partech Ventures’ transatlantic DNA and will enable our B2B portfolio companies around the world to access more prospects," said Partech's Philippe Collombel.
After the loss of a $300 million USD deal in an already-troubling year, Infosys has some work to do to make up for a big hole in its balance sheet.