Finance TnT’s Loren Moss attended the 2017 Outsource to the Caribbean Conference held at the Iberostar Resort in Montego Bay, Jamaica last month, where he was able to talk with CAIPA and JAMPRO president Diane Edwards. CAIPA, or the Caribbean ...

The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things ...