Unisys recently launched its new banking solution Elevate, an onmichannel platform that aims to improve the customer experience.

"We are strengthening our commitment to simplifying processes and experiences, empowering users, and facilitating digital interactions," said Miki Migdal of NICE.

Though most now see the importance of omnichannel, more than half of the financial companies surveyed "have not begun substantive efforts."

This is a guest contribution to Finance TnT by Eduardo Righi, director of financial services at PayPal Latin America. The views expressed are those of the author and not of Finance TnT. Among the many developments that took place in 2016, there were ...