"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."
New York-Based BPO Horatio Held Annual Client Meeting in the Dominican Republic
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Interview: Unisys Rolls Out Its Elevate Omnichannel Platform for Banks
Unisys recently launched its new banking solution Elevate, an onmichannel platform that aims to improve the customer experience.
Trinidad and Tobago’s Piarco International Airport Named Second Best Airport in the Caribbean
Piarco International Airport was also honored for having the best airport staff in the Caribbean due to the quality of service, efficiency, attitude, and friendliness shown by employees.
New Report Highlights Five Ways to Improve Customer Experience in Banking
"How customer insight is used can make a big difference to the customer experience — and ultimately to the profitability of the organization," states the report.
Customer Service Is More Important Than Ever in an Era When Consumers Think Banks Don’t Care
"Succeeding in this new competitive landscape requires a rigorous focus on customer care," says Atul Garg of Protiviti.
People Are Complaining About Their Banks Much More than Last Year
Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.