As RPA successes add up for insurers, these early wins may be seen as just the first steps on an industry-altering journey.

Companies are seeing that RPA saves time and money while reducing errors and creating opportunities. "We see this more as a highway for growth," says Juan Felipe Giraldo of Bancolombia.

2018 will mark a new era for action due to a new EU directive — the Revised Payment Services Directive— that will go into effect in January.