Itel received its first-ever placement in the report as an "Aspirant" next to 36 other competitors, including long-standing global players.

Even during the pandemic, Itel expanded through new locations, launching its Work from Home operations in Canada and continuing to grow in the Caribbean.

itel is acquiring Emerge BPO, marking the 2nd acquisition in the last 5-years for the Caribbean customer experience delivery partner. Through the acquisition, itel will gain new operations in Guyana, Honduras and a work-at-home network in the US

itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.

The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.

itelBPO Expands Into Canada With New Francophone Telework Capabilities

ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.

Jamaican contact center outsourcing company itelBPO announced yesterday that it has sold 15% ownership stakes to Portland Private Equity, a Jamaican private equity firm, and PanJam Investment Limited, a publicly traded Jamaican investment company listed on the Jamaican Stock Exchange. ...