Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award for leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences.
Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
“Latin America has a lot to offer and can serve quite a variety of different needs from different price points,” says Sebastian Menutti of Frost & Sullivan.
“There’s a marketing arms race,” says Johan Gott of AT Kearney. “Who can get their message out?”
“You can probably get the bandwidth you need anywhere almost. It’s just a question of how much it’s going to cost.”
"We’re talking about U.S. companies,” says Sebastian Menutti of Frost & Sullivan. “So high proficiency in English is a requirement.”
“When you’re not India ... then you have to really start prioritizing,” says Johan Gott of AT Kearney. “You really need to think about, ‘How is the niche that we are playing in better than anyone else’s?’”
A nearshore location’s talent pool is second category analyzed in the TTIFC whitepaper “7 Critical Factors to Consider Before Selecting a Location in the Booming Nearshore Market.” In the weeks to come, we will publish more sections in an ongoing series that will further ...
A country's tax code, regulations, and overall bureaucratic hurdles tend to be the top-line items that decision-makers look at.
The benefits of outsourcing to the nearshore have convinced many companies that it’s better to look south than to the east.
