itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.
itelbpo To Inaugurate First Two COVID-Designed BPO Facilities In The Caribbean
The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.
Mexico Introduces Legislation To Ban Outsourcing
The proposal was widely criticized by business groups when AMLO first mentioned it in late October, saying the change would further harm Mexico’s economy when it is still reeling from the effects of the COVID pandemic.
Cognizant Wins Customer Service Outsourcing Deal With US Food Wholesaler Sysco
US wholesale food giant Sysco (NYSE:SYY) has entered a deal with Cognizant (NASDAQ: CTSH) to outsource all US customer service operations.
OWS2.0 Is The Must Attend Event This February For Outsourcing, Shared Services & GBS
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Auxis Is Helping Companies Blend Their Services Strategy and Robotic Process Automation
Companies in all industries and all locations are increasingly looking to technology to improve their operations, streamline processes, and save time. While many separate innovations are merging together in this wider push for digital transformation, the benefits of automation and ...
Exclusive Video Interview: Peter Ryan Discusses Caribbean BPO with FinanceTnT
During the recent CAIPA event that took place in Montego Bay, Jamacia, Analyst Peter Ryan of Ryan Strategic Advisory speaks with Finance TnT’s Loren Moss on the Caribbean’s improving prospects as a nearshore BPO destination, and why global companies are ...
Interview: Diane Edwards on Why Cooperation Is Key for the Caribbean to Attract BPO Business
Finance TnT’s Loren Moss attended the 2017 Outsource to the Caribbean Conference held at the Iberostar Resort in Montego Bay, Jamaica last month, where he was able to talk with CAIPA and JAMPRO president Diane Edwards. CAIPA, or the Caribbean ...
7 Critical Factors to Consider Before Selecting a Location in the Booming Nearshore Market
The benefits of outsourcing to the nearshore have convinced many companies that it’s better to look south than to the east.