Santo Domingo based low cost airline Arajet has announced 42 connections across 9 countries in Central, South America and The Caribbean, demonstrating rapid progress and growth while 2023 has already seen the collapse of two Colombian low cost carriers. Arajet ...
Former Intern Shullette Cox Appointed President of Jampro, Jamaica’s Investment Promotion Agency
Cox, who started 20 years ago at JAMPRO as an intern, was first appointed acting president on January 2, 2023 and led the JAMPRO team that supported the recent Ministerial Mission to Guyana.
interCaribbean Airways Expands Fleet, Travel Destinations
interCaribbean founder Lyndon Gardiner says the focus is on expanding connectivity in the eastern Caribbean.
Jamaica Based Itel Highlighted in Everest Group Peak Matrix Analysis of Top CX Outsourcers
Itel received its first-ever placement in the report as an "Aspirant" next to 36 other competitors, including long-standing global players.
Insight Crime: How The Dominican Republic Became The Caribbean’s Cocaine Hub
In this 1st of a 3 part series, Dominican Port authorities tell Insight Crime about their struggle against narcotraffickers.
Ibex Bets On Jamaica With 5th Contact Center Facility In 5 Years
With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.
Newly Rebranded, Jamaica-based itel Expanding Into Honduras, Guyana, Colombia
itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.
itelbpo To Inaugurate First Two COVID-Designed BPO Facilities In The Caribbean
The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.
Alorica Announces Full Salaries Will Be Paid For Employees Infected With COVID-19 Coronavirus
Alorica has reconfirmed that there will be payment of full salaries for all team members who have tested positive for COVID-19 for the duration of their sick leave.
Statement From Alorica In Response To Finance Americas Articles On Jamaica COVID-19 Infections
It is with great concern and sadness that the management of Alorica acknowledges that members of our Alorica team at our Portmore, St. Catherine facility have tested positive for the SARS-CoV-2 (COVID-19) Virus.
Update: Almost Half of 125 Coronavirus Cases In Jamaica Linked To Alorica
Jamaica now has 125 cases of Coronavirus COVID-19 infections, up from 73 cases just 48 hours ago. There are now 52 cases that the health ministry attributes to an Alorica contact center in the Kingston suburb of Portmore.
31 of 32 New Coronavirus Cases In Jamaica Linked To Alorica Call Center, Government Announces Criminal Investigation
Jamaica's Prime Minister Andrew Holness has asked police & health officials to investigate circumstances regarding the Coronavirus outbreak at Alorica, and to bring any appropriate charges.
Ibex Rewards 2 Jamaican Contact Center Employees With New Cars
Ibex Digital, a unit of Ibex Global held an event to reward two top performing employees with a car giveaway drawing called “This is How We Roll” last Wednesday, with winners selected randomly from over 850 tickets. The two winners of the cars are Ibex agent Mounirah Alexander and team manager Karissa Chambers-Barker.
itelBPO Sells 30% Equity to Jamaican Investment Funds
Jamaican contact center outsourcing company itelBPO announced yesterday that it has sold 15% ownership stakes to Portland Private Equity, a Jamaican private equity firm, and PanJam Investment Limited, a publicly traded Jamaican investment company listed on the Jamaican Stock Exchange. ...
Hilton Expands In The Caribbean With Its First Tapestry Collection Hotel
Hilton (NYSE: HLT) today announced the signing of ROK Hotel, Kingston, Tapestry Collection by Hilton, representing the brand’s debut in the Caribbean. Slated to open in 2020, the 168-room property, owned by PanJam Investment Limited, sits in a multi-purpose complex ...
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Exclusive Video Interview: Peter Ryan Discusses Caribbean BPO with FinanceTnT
During the recent CAIPA event that took place in Montego Bay, Jamacia, Analyst Peter Ryan of Ryan Strategic Advisory speaks with Finance TnT’s Loren Moss on the Caribbean’s improving prospects as a nearshore BPO destination, and why global companies are ...
Low Cost, Low Demand Have Created a Renter’s Paradise for Office Space in Trinidad and Tobago
“We don't how long the prices will remain this competitive, but at the moment, it's very much a tenant's market," says Jean-Paul de Meillac of Terra Caribbean.