After a successful tenure at Jamaica's JAMPRO IPA, Diane Edwards tapped to Lead MSBM’s Professional Services Unit
Free Zones Can Become Even Larger Engines for Growth in Latin America
The next few years will see more countries jockeying for investors, operators, and developers in free zones. Among other factors, success will depend on transparent and sustainable government policies.
Jamaica Reaches Out to the Dominican Republic with Business Delegation
Smart approaches to strategic differentiation, communication and “boots on the ground” engagement is becoming increasingly critical to engaging with international investors.
Arajet Executing on Plan to Make Dominican Republic an International Low-Cost Airline Hub
Santo Domingo based low cost airline Arajet has announced 42 connections across 9 countries in Central, South America and The Caribbean, demonstrating rapid progress and growth while 2023 has already seen the collapse of two Colombian low cost carriers. Arajet ...
The First Dominican Republic Week in Jamaica Took Place February 20-25
The initiative was the brainchild of Ambassador Angie Martinez who, upon her arrival in Jamaica set out to forge closer trade and investment relations between the Dominican Republic and Jamaica.
Former Intern Shullette Cox Appointed President of Jampro, Jamaica’s Investment Promotion Agency
Cox, who started 20 years ago at JAMPRO as an intern, was first appointed acting president on January 2, 2023 and led the JAMPRO team that supported the recent Ministerial Mission to Guyana.
interCaribbean Airways Expands Fleet, Travel Destinations
interCaribbean founder Lyndon Gardiner says the focus is on expanding connectivity in the eastern Caribbean.
Jamaica Based Itel Highlighted in Everest Group Peak Matrix Analysis of Top CX Outsourcers
Itel received its first-ever placement in the report as an "Aspirant" next to 36 other competitors, including long-standing global players.
Outsourcer Glowtouch Bets Big On The Dominican Republic – Not Just For CX, But IT Talent As Well
...So our goal is to have an additional…at least two more locations in other nearshore geographies and we are continuing to evaluate other nearshore locations.
Arajet – The Caribbean’s Own Low Cost Airline Has Ambitious Plans For The Region
Founder Victor Pacheco Tells Finance Americas why the time is right for a Dominican airline to connect the Caribbean & the entire hemisphere.
Insight Crime: How The Dominican Republic Became The Caribbean’s Cocaine Hub
In this 1st of a 3 part series, Dominican Port authorities tell Insight Crime about their struggle against narcotraffickers.
PriceSmart Announces “Stellar” Results For Quarter Ending November 30, 2021
In many markets PriceSmart is the only reliable source for high quality grocery imports from the US, such as whole turkeys or authentic bacon, ham, cheeses & condiments.
itel Grows Its Caribbean Base With 1,750 New Employees
Even during the pandemic, Itel expanded through new locations, launching its Work from Home operations in Canada and continuing to grow in the Caribbean.
Jamaica To Receive New Ambassador From Colombia
"You will also have the task of putting Colombia, which is a Caribbean country, on that agenda," said Duque, after taking Clopatosky’s oath, who had served since 2018 as Presidential Advisor for the Participation of People with Disabilities.
Teleperformance Named 2021 Latin American Company of the Year
Teleperformance Applauded by Frost & Sullivan for its Strong Growth, Vison and Operational Practices in the Latin American Nearshore Customer Experience Outsourcing Market
Ibex Bets On Jamaica With 5th Contact Center Facility In 5 Years
With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.
itel Acquires Emerge BPO, Expanding its Geographic Footprint into Guyana and Honduras
itel is acquiring Emerge BPO, marking the 2nd acquisition in the last 5-years for the Caribbean customer experience delivery partner. Through the acquisition, itel will gain new operations in Guyana, Honduras and a work-at-home network in the US
Newly Rebranded, Jamaica-based itel Expanding Into Honduras, Guyana, Colombia
itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.
PriceSmart Reports Double Digit May Sales Increase
Fiscal year to date, which includes the nine months ended May 31, 2021, net merchandise sales increased 7.3% to $2,594.3 million from $2,418.8 million for the nine months ended May 31, 2020.
PriceSmart Declares Dividend, Names New Directors, Reports Sales Up 5.2% For January
PriceSmart, Inc. (NASDAQ: PSMT) earlier this week declared an annual cash dividend in the total amount of $0.70 per share, with $0.35 per share payable on February 26, 2021 to stockholders of record as of February 15, 2021 and $0.35 per share payable on August 31, 2021 to stockholders of record as ...
JAMPRO Wins Top Accolades In Stevie Awards
JAMPRO won gold in the “Sales Process of the Year” category, and Diane Edwards (above), the agency’s president, also won gold as “Business Development Executive of the Year.” Edwards also won silver in the “Woman of the Year in Sales” category.
itelbpo To Inaugurate First Two COVID-Designed BPO Facilities In The Caribbean
The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.
Ibex Lauded As Frost & Sullivan’s 2020 Central America & Caribbean Company Of The Year
Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award for leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences.
Insight Crime: Jamaica Has Highest Homicide Rate In The Americas
Breaking from an overall decrease in “serious” crimes last year, shootings across the nation rose. Gangs in Jamaica and Haiti have reportedly been engaged in a deadly trade where marijuana is exchanged for guns. Boats loaded with up to 3,000 pounds of cannabis have been heading from Jamaica to nearby Haiti, where drugs are swapped for handguns and high-powered assault weapons, according to an investigative report by the Jamaica Gleaner.
New Firm Launched With $100 Million USD To Develop Renewable Energy With Projects In Jamaica, El Salvador, Colombia
The company website lists 5 projects under development in Colombia, plus one each in El Salvador and Jamaica, and says all projects will start construction in the second half of this year, and begin energy production at the end of 2022.
PriceSmart Announces Positive December Results, Currency Challenges In Trinidad
PriceSmart, Inc. (NASDAQ: PSMT) Net Merchandise Sales grew 2.8%, after negative 3.1% FX impact. Comparable Net Merchandise Sales decreased 1.7%, after 2.9% negative FX impact. E-Commerce Penetration was 2.8% of Total Net Merchandise Sales
PriceSmart Announces Plans to Build Two New Warehouse Clubs in Jamaica & Guatemala
Once open, these would be PriceSmart's second location in Jamaica, and its 5th location in Guatemala.
Over 30,000 May Die In Caribbean From COVID-19 Says University of Washington Institute
Caribbean mortality projection: 8,231 Central America mortality projection(ex-México): 22,546
Jamaica, Paraguay, Guatemala, Nicaragua Escape Negative Credit Outlook & Remain Stable, Says Fitch
For most speculative-grade sovereigns, limited financing options either constrain fiscal stimulus or heighten liquidity and macroeconomic risks where it is enacted. All are on Negative Outlook except Jamaica (B+), Paraguay (BB+), Guatemala (BB-) and Nicaragua (B-), which all have a Stable Outlook.
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
itelBPO Expands Into Canada With New Francophone Telework Capabilities
Alorica Announces Full Salaries Will Be Paid For Employees Infected With COVID-19 Coronavirus
Alorica has reconfirmed that there will be payment of full salaries for all team members who have tested positive for COVID-19 for the duration of their sick leave.
Statement From Alorica In Response To Finance Americas Articles On Jamaica COVID-19 Infections
It is with great concern and sadness that the management of Alorica acknowledges that members of our Alorica team at our Portmore, St. Catherine facility have tested positive for the SARS-CoV-2 (COVID-19) Virus.
Update: Almost Half of 125 Coronavirus Cases In Jamaica Linked To Alorica
Jamaica now has 125 cases of Coronavirus COVID-19 infections, up from 73 cases just 48 hours ago. There are now 52 cases that the health ministry attributes to an Alorica contact center in the Kingston suburb of Portmore.
31 of 32 New Coronavirus Cases In Jamaica Linked To Alorica Call Center, Government Announces Criminal Investigation
Jamaica's Prime Minister Andrew Holness has asked police & health officials to investigate circumstances regarding the Coronavirus outbreak at Alorica, and to bring any appropriate charges.
PriceSmart Sees Sales Surge Almost 20% In March, Postpones New Jamaica, Colombia, Costa Rica Stores, To Launch Online Shopping & Delivery Option
International warehouse club operator PriceSmart announced that for the month of March 2020 net merchandise sales increased 17.1% to $306.1 million USD in the midst of the Coronavirus COVID-19 Pandemic.
Ibex Rewards 2 Jamaican Contact Center Employees With New Cars
Ibex Digital, a unit of Ibex Global held an event to reward two top performing employees with a car giveaway drawing called “This is How We Roll” last Wednesday, with winners selected randomly from over 850 tickets. The two winners of the cars are Ibex agent Mounirah Alexander and team manager Karissa Chambers-Barker.
Even Without Infections, Fitch Says Coronavirus Threatens Caribbean & LatAm Economies
Sovereign and corporate issuers in Latin America will be adversely affected by slower Chinese demand and commodity price weakness caused by coronavirus due to high commodity export dependence and direct trade exposure to China, says Fitch Ratings.
St. Lucia Lands ItelBPO For New 300 Seat Contact Center
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.
itelBPO Sells 30% Equity to Jamaican Investment Funds
Jamaican contact center outsourcing company itelBPO announced yesterday that it has sold 15% ownership stakes to Portland Private Equity, a Jamaican private equity firm, and PanJam Investment Limited, a publicly traded Jamaican investment company listed on the Jamaican Stock Exchange. ...
Jamaica Bureau of Standards Sponsors Efforts To Support Exporters
The sponsorship, worth J$6 million, will support the program as it aims to bring 50 Jamaican SMEs closer to their export goals through capacity building and international marketing initiatives such as trade missions. The partners were happy to be collaborating ...
Hilton Expands In The Caribbean With Its First Tapestry Collection Hotel
Hilton (NYSE: HLT) today announced the signing of ROK Hotel, Kingston, Tapestry Collection by Hilton, representing the brand’s debut in the Caribbean. Slated to open in 2020, the 168-room property, owned by PanJam Investment Limited, sits in a multi-purpose complex ...
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Critical Factors to Consider Before Selecting a Nearshore Location, Part 8: Governmental Agencies and Support
“There’s a marketing arms race,” says Johan Gott of AT Kearney. “Who can get their message out?”
Exclusive Video Interview: Peter Ryan Discusses Caribbean BPO with FinanceTnT
During the recent CAIPA event that took place in Montego Bay, Jamacia, Analyst Peter Ryan of Ryan Strategic Advisory speaks with Finance TnT’s Loren Moss on the Caribbean’s improving prospects as a nearshore BPO destination, and why global companies are ...
CAIPA’s Outsource to the Caribbean Event Considered a Success, but Must Be Built Upon
The Caribbean Association of Investment Promotion Agencies (CAIPA) held the Outsource To The Caribbean 2017 conference in Montego Bay, Jamaica in December. The event brought together Caribbean basin Investment Promotion Agencies (IPAs) from around the region, from Belize all the ...
Interview: Diane Edwards on Why Cooperation Is Key for the Caribbean to Attract BPO Business
Finance TnT’s Loren Moss attended the 2017 Outsource to the Caribbean Conference held at the Iberostar Resort in Montego Bay, Jamaica last month, where he was able to talk with CAIPA and JAMPRO president Diane Edwards. CAIPA, or the Caribbean ...
Low Cost, Low Demand Have Created a Renter’s Paradise for Office Space in Trinidad and Tobago
“We don't how long the prices will remain this competitive, but at the moment, it's very much a tenant's market," says Jean-Paul de Meillac of Terra Caribbean.
Guardian Group Has Embraced Automation on Its Quest to Expand Beyond the Caribbean
"In two years’ time, we expect this to look like a completely different company,” said Ravi Tewari of Guardian Group.