Itel received its first-ever placement in the report as an "Aspirant" next to 36 other competitors, including long-standing global players.
Even during the pandemic, Itel expanded through new locations, launching its Work from Home operations in Canada and continuing to grow in the Caribbean.
itel is acquiring Emerge BPO, marking the 2nd acquisition in the last 5-years for the Caribbean customer experience delivery partner. Through the acquisition, itel will gain new operations in Guyana, Honduras and a work-at-home network in the US
itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
itelBPO Expands Into Canada With New Francophone Telework Capabilities
The Caribbean Association of Investment Promotion Agencies (CAIPA) held the Outsource To The Caribbean 2017 conference in Montego Bay, Jamaica in December. The event brought together Caribbean basin Investment Promotion Agencies (IPAs) from around the region, from Belize all the ...