Itel received its first-ever placement in the report as an "Aspirant" next to 36 other competitors, including long-standing global players.

Tata Consultancy Services (BSE: 532540, NYSE: TCS) has been named a Leader and Star Performer in the Everest Group PEAK Matrix for Healthcare Payer Digital Services, the analyst firm announced last week. The report highlights TCS’ healthcare expertise, breadth of services, ...

IAOP, the International Association of Outsourcing Professionals last week announced Peter Bendor-Samuel, Founder and CEO, Everest Group, and Suzanne Leopoldi-Nichols, President, Global Business Services, UPS, will be inducted into its Leadership Hall of Fame.

Banking is in dire need of transformation. Some banks get it, others are destined to be left behind. For innovation in banking, look to challengers like Apple with its new Apple Card and “neobanks” like Monzo. Although the threats are ...

Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.

“Latin America has a lot to offer and can serve quite a variety of different needs from different price points,” says Sebastian Menutti of Frost & Sullivan.

“When you’re not India ... then you have to really start prioritizing,” says Johan Gott of AT Kearney. “You really need to think about, ‘How is the niche that we are playing in better than anyone else’s?’”

A nearshore location’s talent pool is second category analyzed in the TTIFC whitepaper “7 Critical Factors to Consider Before Selecting a Location in the Booming Nearshore Market.” In the weeks to come, we will publish more sections in an ongoing series that will further ...

From IT to BPO to regulatory compliance efforts, we are now arriving "at that place where the banks are ready to outsource,” says Anupam Jain of Everest Group.

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds — and perhaps better positioned for the wider evolution already underway.