...So our goal is to have an additional…at least two more locations in other nearshore geographies and we are continuing to evaluate other nearshore locations.

ibex is expected to hire more than 400 people in the next month to open and operate the new Honduras delivery center, with plans to grow the facility and its employee base to over 2,000 employees in the next two years.

With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.

Both Sykes and Sitel have a strong presence in Latin America & The Caribbean. The merger will make the combined company an even more dominant player around the world, with the technology to compete with the largest global CX BPOs.

itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.

CX Outsourcer IBEX Limited today announced the pricing of its initial public offering of 4,761,905 common shares at a price of $19.00 per share.

More than three-quarters (78%) of US commercial banks are considering new fintech partnerships in 2019 in a bid to improve customer experience (42%) and achieve real-time visibility (40%) according to a new industry report, released today. The research, commissioned by ...