Finance Americas Executive Editor Loren Moss was recently in Santo Domingo, Dominican Republic where he was able to speak with Julissa Cruz, the Executive Director of Indotel, the Dominican Republic’s telecommunications regulatory commission. The island nation has been accelerating its ...

Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.