From IT to BPO to regulatory compliance efforts, we are now arriving “at that place where the banks are ready to outsource,” says Anupam Jain of Everest Group.
“Citi bumped the APRs on its card offers by 0.25%, causing the national average APR to rise to an all-time high.”
Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.