With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.
Ibex Bets On Jamaica With 5th Contact Center Facility In 5 Years
itelbpo To Inaugurate First Two COVID-Designed BPO Facilities In The Caribbean
The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
itelBPO Expands Into Canada With New Francophone Telework Capabilities
Alorica Announces Full Salaries Will Be Paid For Employees Infected With COVID-19 Coronavirus
Alorica has reconfirmed that there will be payment of full salaries for all team members who have tested positive for COVID-19 for the duration of their sick leave.
Statement From Alorica In Response To Finance Americas Articles On Jamaica COVID-19 Infections
It is with great concern and sadness that the management of Alorica acknowledges that members of our Alorica team at our Portmore, St. Catherine facility have tested positive for the SARS-CoV-2 (COVID-19) Virus.
Update: Almost Half of 125 Coronavirus Cases In Jamaica Linked To Alorica
Jamaica now has 125 cases of Coronavirus COVID-19 infections, up from 73 cases just 48 hours ago. There are now 52 cases that the health ministry attributes to an Alorica contact center in the Kingston suburb of Portmore.
31 of 32 New Coronavirus Cases In Jamaica Linked To Alorica Call Center, Government Announces Criminal Investigation
Jamaica's Prime Minister Andrew Holness has asked police & health officials to investigate circumstances regarding the Coronavirus outbreak at Alorica, and to bring any appropriate charges.
St. Lucia Electrical Utility Seeking Contact Center WFM Vendors
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Amazon Web Services Launches Cloud-Based Call Center Solution
"Amazon Connect is simple enough to be configured and run directly by business decision makers," according to Jeff Barr of AWS.
A.T. Kearney Says Trinidad & Tobago Belongs In Top Tier Of Global Services Destinations
The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things ...