This meeting was a follow-up trip after a delegation from IETO visited Jamaica in March to attend JMEA/Jampro Expo Jamaica 2023.

...So our goal is to have an additional…at least two more locations in other nearshore geographies and we are continuing to evaluate other nearshore locations.

ibex is expected to hire more than 400 people in the next month to open and operate the new Honduras delivery center, with plans to grow the facility and its employee base to over 2,000 employees in the next two years.

With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.

Both Sykes and Sitel have a strong presence in Latin America & The Caribbean. The merger will make the combined company an even more dominant player around the world, with the technology to compete with the largest global CX BPOs.

itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.

The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.

The proposal was widely criticized by business groups when AMLO first mentioned it in late October, saying the change would further harm Mexico’s economy when it is still reeling from the effects of the COVID pandemic.

Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award for leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences.

Property & Casualty insurer Chubb has announced the launch of Chubb Studio, a new global digital platform that simplifies and streamlines the distribution of products from insurance. Chubb business partners will be able to quickly add “white label” insurance offers ...

itelBPO Expands Into Canada With New Francophone Telework Capabilities

During 2019, Invest in Bogota (IIB), the city of Bogotá's investment promotion agency, supported 48 greenfield Foreign Direct Investment projects, its highest number for a calendar year since its institution in 2006.

US wholesale food giant Sysco (NYSE:SYY) has entered a deal with Cognizant (NASDAQ: CTSH) to outsource all US customer service operations.

The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!

The International Association of Outsourcing Professionals largest annual event, the Outsourcing World Summit (OWS) just concluded in Orlando, taking place from February 17-20 in the Marriott World Center. OWS each year brings together COPs (Certified Outsourcing Professionals) from around the ...

Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.

More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...

Companies in all industries and all locations are increasingly looking to technology to improve their operations, streamline processes, and save time. While many separate innovations are merging together in this wider push for digital transformation, the benefits of automation and ...

During the recent CAIPA event that took place in Montego Bay, Jamacia, Analyst Peter Ryan of Ryan Strategic Advisory speaks with Finance TnT’s Loren Moss on the Caribbean’s improving prospects as a nearshore BPO destination, and why global companies are ...

The Caribbean Association of Investment Promotion Agencies (CAIPA) held the Outsource To The Caribbean 2017 conference in Montego Bay, Jamaica in December. The event brought together Caribbean basin Investment Promotion Agencies (IPAs) from around the region, from Belize all the ...

The benefits of outsourcing to the nearshore have convinced many companies that it’s better to look south than to the east.

iQor COO Gary Praznik: ”The new facility affirms iQor’s commitment to Trinidad and Tobago as the ideal outsourcing option for the United States domestic market."

"This is a very important step for the Trinidad and Tobago IFC and the participants in the program,” said Shane Kissoon of ACCA Caribbean.

Why anyone considering a nearshore location should find out more about Trinidad and Tobago.

“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds — and perhaps better positioned for the wider evolution already underway.

Top-tier global banks like Scotiabank have a presence in multiple markets, and as large employers, they can also write their own ticket when it comes to site selection. Scotiabank chose Trinidad & Tobago as the location for their Caribbean regional ...

NEW YORK–(BUSINESS WIRE)–Accenture (NYSE:ACN) has secured the lead position in the ‘Winner’s Circle’ of HfS Research’s 2016 Finance and Accounting As-a-Service Business Process Outsourcing (BPO) Blueprint Report. The report recognizes Accenture as the overall leader in both execution and innovation, positioned ...

According to an article in Nearshore Americas that the author did after speaking with Scotiabank director Anya Schnoor, Scotiabank has been very happy with their decision to locate a 68,000 square foot operations center in Chaguanas, Trinidad. From the modern ...

Trinidad & Tobago’s Daily Express reported on RBC Financial’s  $35 million back office processing center servicing the bank’s Southern Caribbean region. Now open three years, the operations center handles credit operations and processing for 20 countries, including Suriname in South ...

The Trinidad & Tobago International Financial Centre (TTIFC) is hosting its first ever International Outsourcing Summit June 15-16 in Trinidad & Tobago’s capital city, Port of Spain. The event highlights Trinidad & Tobago’s benefits and advantages as a nearshore Business ...

Silvestre Melo is an outsourcing professional with a career spanning over 20 years in the US and Latin America, leading teams from Nortel, PwC, Pepsico, and others, from Brazil to the USA and destinations in between. After recently visiting Trinidad ...

The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things ...