Have you ever been in a situation where you have been one of the last few passengers waiting for your baggage to arrive? Finally, it does not arrive. What were the thoughts rushing through your mind? Were they about your business meeting later in the day, or were they about what you do next?
The First Steps to Tracing Your Lost Baggage
The first steps remain the same. You will still have to look for the staff responsible for the baggage arrival area, go to the relevant office, and file a lost baggage report. You will ask for the Property Irregularity Report (PIR), and then keep your fingers crossed for a day or two.
Lufthansa Joins the Elite Club
The latest Lufthansa news regarding their lost passenger baggage tracing abilities puts them in league with the small group of airlines that have already acquired the capability. In a significant move toward enhanced passenger experience, the Lufthansa Group has recently announced the integration of Apple AirTag location tracking across its airline network.
This innovative service, now available across Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, and Eurowings, marks a substantial advancement in the airlines’ baggage tracking technology for business and leisure travelers.
AirTag Assists the Lufthansa Group in Real-time Baggage Tracking
The Lufthansa system allows passengers to securely share their AirTag location data through the airlines’ existing baggage tracing channels, creating a more transparent and efficient tracking process. This integration represents a strategic response to growing passenger demands for real-time luggage tracking capabilities in an era where travel efficiency is paramount.
Dieter Vranckx, Member of the Executive Board and Chief Commercial Officer of the Lufthansa Group, said, “The use of Apple AirTag data is one example of many ways in which we are continuously developing the customer journey of all our group airlines thanks to innovative digital services.” He emphasized the role of their Digital Hangar team, comprising 1,000 technology experts, in continuously enhancing the passenger journey through digital innovation. The AirTag integration is just one example of their commitment to developing customer-centric solutions.
Oliver Schmitt, Head of the Lufthansa Group Digital Hangar, notes that recent months have seen significant improvements in baggage tracing capabilities. The incorporation of AirTag data enables the airline group to respond more swiftly and effectively to baggage-related issues, potentially reducing the stress and uncertainty often associated with checked baggage.
The addition of the Lufthansa Group to the number of airlines now using the Apple AirTag to assist in baggage tracking brings up the total to 18 airlines.
Photo credit: LH Newsroom.
