Everest Group Names TCS Healthcare Payer Digital Services Leader, Star Performer

Everest Group Names TCS Healthcare Payer Digital Services Leader, Star Performer

Tata Consultancy Services (BSE: 532540, NYSE: TCS) has been named a Leader and Star Performer in the Everest Group PEAK Matrix for Healthcare Payer Digital Services, the analyst firm announced last week.

The report highlights TCS’ healthcare expertise, breadth of services, and strong business focus on top of the technology play to act as a strategic partner for customers, as key strengths. TCS was named a star performer for its multiple alliances and partnerships that strengthen its digital technology offerings, investments in upskilling talent in digital services, multiple customer wins and its ability to deliver transformational value.

Nitish Mittal, Practice Director, Everest Group.

Nitish Mittal, Practice Director, Everest Group.

“The healthcare industry is experiencing fundamental changes – including a shift from a volume-based to a value-based care model, the entry of technology players, and the increasing importance of patient-centricity. As a result, payers are adopting digital technologies to enhance their operating models and optimize costs. They are looking for service providers to help navigate challenges such as siloed operations, disconnected information systems, and fragmented member information, to truly focus on breakthrough innovation and value-based care outcomes. TCS is working to become a strategic partner with payers through a platform-led approach (its Value Based Care, Health 360 and Enrollment 360 platforms), leveraging Ignio for healthcare and operating model transformation (through its Business 4.0  framework),” said Nitish Mittal, Practice Director, Everest Group.

TCS collaborates with healthcare companies to enable their digital transformation journeys by leveraging its Business 4.0 framework and Machine First Delivery Model (MFDM). It offers a full set of offerings including digital services, IT transformation and operations, consulting, and domain services. TCS’ rich industry experience, business and technology services, cross industry solutions and global footprint allows for a seamless partnership with its customers in the healthcare ecosystem.

“Payers are in a great position to play an anchor role in the reshaping of the healthcare ecosystem – powered by digital technologies. Payers are actively embracing Business 4.0 behaviors at scale to transform their operating model towards wellness, elevating member experience and reducing cost of care,” said Nitin Kumar, Global Head – Healthcare Business Unit, TCS.

“Our positioning as a Leader and Star Performer is a validation of our strong vision and ability to drive large scale digital transformations in the healthcare industry. Our significant investments in future ready products, solutions and talent allows us to consistently drive business value for our customers.”

“Our deep contextual and domain knowledge, investments in building intellectual property with platform solutions aligned to industry needs and efforts to upskill and nurture digital talent, position us as a preferred growth and transformation partner for healthcare enterprises,” added Kumar.

The company’s portfolio of industry-specific proprietary solutions – including TCS Enrollment 360, Analytics-based Health Plan framework, TCS Health 360, Ignio for Healthcare, and the Claims Denial Analytics platform – helps payers elevate customer experience, introduce new products faster, enable ecosystem partnerships and drive efficiency in operations with the highest level of quality and compliance.

TCS experts in the healthcare domain work closely with solution architects to come up with innovative solutions that use a combination of digital front-end technologies, AI/ML, IoT, big data, RPA, cognitive computing capabilities, blockchain, cyber security, social media and cloud to reimagine the healthcare value chain. Additionally, TCS investments in building the Operating Model Transformation framework, TCS’ NY Pace Port to drive co-innovation, and its ability to foster innovation by leveraging its COIN ecosystem for healthcare has boosted its standing in the healthcare industry.


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