Services, CX & BPO

Business Process Outsourcing, Customer Contact & Shared Services in Latin America & The Caribbean

Everest Group Names Top 50 BPO Companies for 2018

Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.

CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean

More and more companies are continuing to embrace the ...

Interview: Diane Edwards on Why Cooperation Is Key for the Caribbean to Attract BPO Business

Finance TnT’s Loren Moss attended the 2017 Outsource to ...

NICE Wins Two Stevie Awards for Customer Service at Annual Industry Gala

NICE was recognized with a silver award for its leading "Contact Center Solution" and a bronze honor in the "Business Intelligence Solution" category.

State of Outsourcing Report Reveals that Lines Are Blurring Between Front- and Back-Office Operations

“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.

Accenture Partners with French VC Firm to Drive Startup Innovation

"This collaboration embodies Partech Ventures’ transatlantic DNA and will enable our B2B portfolio companies around the world to access more prospects," said Partech's Philippe Collombel.